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Hope this information helps.Let me know the outcome.When you to the usb 2.
HP OFFICEJET PRO 8720 FAX NOT WORKING FREE
Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again.ĭuring you free time you may access this HP documentto understand fax error codes and their solutions. Contact your telephone company if they are interrupting fax communication.
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Remove conflicting phone line services: Services such as voice mail and call waiting, or services designed to prevent undesired calls such as anonymous call rejection and privacy manager can interfere with incoming faxes. Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable. NOTE: Re-add any printer settings and preferences that were removed after a reset or settings restore. If the previous steps do not resolve the issue, reset the printer, check for any hardware or phone service-related issues, and restore the default fax settings. Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues. Shorter, higher quality cords work better than longer cords of lesser quality. If you are using a different cord, confirm the connector does not have four wires. Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider. If the call fails, or there is no dial tone, check if another phone or device is keeping the line open.
HP OFFICEJET PRO 8720 FAX NOT WORKING HOW TO
If the report includes a numeric error code, go to Fax Error Codes and Solutions.Ĭheck for phone line connection issues that might prevent faxes from being received.Ĭonfirm the fax setup: Go to HP Printers - How to Fax for steps to set up your printer.Ĭheck the phone line: Connect a phone to the wall jack and try to make a call. Set the ring type: Use the All Rings setting for a dedicated fax line, or select Distinctive Ring if you set up a special ring pattern for the fax line.Įnable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for.Īdjust the answering machine message length and clarity: To ensure the printer can detect fax tones, shorten the answering machine greeting message to 10 seconds or less, make sure there is no background noise, and leave 5 seconds of silence at the end. Set the number of rings to answer incoming faxes: If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machine answers the call. Turn Auto Answer on: If this feature is not enabled, you must manually answer incoming fax calls. Fax setup and preferences settings are in the Fax orSetup menus on the printer control panel. If the issue is not resolved, continue to the next step.Ĭonfirm the following fax settings to help identify issues when faxes are not received. Review the report for any tests that failed and follow any instructions provided. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus. To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. Your fax number must match the number you entered in the fax header for the return fax to send. This free service sends a return fax within 5 to 7 minutes when the fax is working properly. NOTE: For testing purposes, you can send a fax to the HP Fax Test Service at 1-888-HPFaxme (1-88).
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Not to worry, I'll be glad to assist you with this case.ĭuring my research, I came across the following steps that should be able to fix this and receive faxes successfully:Ĭheck the fax settings and connection setup when faxes are not received. I read that the printer is able to sen faxes. I understand that you have an HP OfficeJet Pro 8710 All-in-One Printer and are unable to receive faxes. I came across your post and would like to assist.